Overview As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Responsibilities — Audio Visual Microsoft Surface Hubs – Understand how to configure Surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls. Additional technologies to support – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks). Responsibilities — Technical Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site Troubleshooting and problem solving: PC, MAC, application, AV, and network connectivity issues, etc. ServiceNow ticket management; prioritizing tickets and awareness of SLAs Supporting Microsoft Windows and MAC operating systems Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process Printer support (installation, configuration, relocation, and troubleshooting) Event and Meeting Support (may occur on-site or off-site) Occasional travel may be required to support other EY locations, client engagement sites, or off-site events Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) Occasional after-hour support may be required Qualifications Excellent communication skills Great team mentality Self-motivated, organized, detail oriented, ability to multi-task Desire to learn and build a career as unique as you are Details Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industries: Software Development Base pay range $30.00/hr - $33.00/hr Referrals increase your chances of interviewing at netPolarity, Inc. (Saicon Consultants, Inc.) by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr netPolarity, Inc. (Saicon Consultants, Inc.)
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