Overview As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Responsibilities — Audio Visual Microsoft Surface Hubs – Understand how to configure Surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls. Additional technologies to support – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks). Responsibilities — Technical Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site Troubleshooting and problem solving: PC, MAC, application, AV, and network connectivity issues, etc. ServiceNow ticket management; prioritizing tickets and awareness of SLAs Supporting Microsoft Windows and MAC operating systems Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365 Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process Printer support (installation, configuration, relocation, and troubleshooting) Event and Meeting Support (may occur on-site or off-site) Occasional travel may be required to support other EY locations, client engagement sites, or off-site events Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices) Occasional after-hour support may be required Qualifications Excellent communication skills Great team mentality Self-motivated, organized, detail oriented, ability to multi-task Desire to learn and build a career as unique as you are Details Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industries: Software Development Base pay range $30.00/hr - $33.00/hr Referrals increase your chances of interviewing at netPolarity, Inc. (Saicon Consultants, Inc.) by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr netPolarity, Inc. (Saicon Consultants, Inc.)
...Modern Law is looking for a skilled forensic accountant to join our growing team. In this role, you will trace, analyze, and document financial records in family law matters, including asset discovery, income analysis, and valuation support. You will record financial transactions...
...Launch Your Marketing Career as a Search Engine Marketing Specialist (Entry Level)Join one of the most exciting marketing companies in the country, helping small businesses thrive! At PostcardMania, we combine the power of direct mail with digital marketing to drive...
...bonus potential Benefits This position is eligible for the following benefits: Annual discretionary bonus program. Medical, dental and vision insurance. 401K with Safe Harbor contribution. Two weeks (ten days) paid time away excluding sick time....
...impacting those around us. Career Growth & Learning - 40% of our management hires are internal promotions! Invest in Your Future - 401(k... ...and resolve cashier discrepancies with skill and attention to detail. Month-End Specialist: Complete month-end tasks and general...
...to move objects. Physical Demand requirements are in excess of those for Medium Work.Duties performed routinely require exposure to blood, body fluid and tissue.The incumbent works in a patient care area; works in an area where patients enter; works directly with...