Job Description

The Blood Drive Ambassador will provide excellent and enthusiastic customer service to enhance the

blood donor experience. You will engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Finally, you will express gratitude and ensure each blood donor is sincerely thanked for their donation.

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs

through the blood donation process

• Direct donor to next step of donation or options for future donations if deferred.
• Model excellent customer service.
• Ensure blood donors have relevant information and that questions are answered appropriately while

creating a favorable impression of the blood donation process

• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for

his/her contribution.

• Report possible adverse post-donation physical reactions to the collections staff.
• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
• Learn and Share the Red Cross story, including the mission, vision, and values
• Responsible to inform donors of current and upcoming donation promotions
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up

activities as directed

Qualifications

• Must be 16 years old
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from diverse communities and backgrounds
• Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
• Ability to explain/teach technology to donors and fellow volunteers
• Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture.
• Willingness to comply with current public health and Red Cross policies

Watch our video to learn more: First Time Blood Donation

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