Job Description

Job Summary Entry‑level position supporting the Auto Claims Operation by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies for lower‑complexity claims in accordance with established company technical and customer service best practices. Under moderate supervision, works within specific limits and authority to resolve claims with well‑defined procedures. The starting pay range for this position is $25.48 – $28.03 per hour, and employees are eligible to participate in the incentive program based on team and individual performance. Job Duties Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Conduct investigations to determine liability and damages, and differentiate between allegations and facts. Identify and obtain statements from insureds, claimants, and witnesses. Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third‑party claims in multiple markets. Demonstrate proficiency with estimate reviews, material damage, liability analysis, and the use of claims technology and tools. Coordinate with internal and external departments as required. Respond quickly to customer needs and inquiries. Overtime and holiday hours may be required. Qualifications Bachelor’s equivalent combination of education and experience preferred. No prior claims experience required. Knowledge of Microsoft Office suite and general computer software. Organization and planning skills required. Oral and written communication skills required. Interpersonal skills required. Property and Casualty Insurance License, valid in selling state – issued by State. May be required to obtain an Adjuster license as applicable in accordance with state law within 60 days. Benefits Health coverage for medical, dental, vision. 401(k) saving plan with company match and pension. Tuition assistance. Floating holidays and PTO for community volunteer programs. Paid parental leave. Wellness programs. Employee discounts (membership, insurance, travel, entertainment, services, and more). Equal Opportunity AAA is an Equal Opportunity Employer. E-Verify Our organization participates in E-Verify. Fair Chance The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). #J-18808-Ljbffr AAA Auto Club Enterprises

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