Job Description

Job Title

Provides high-quality customer service by responding to customer inquiries, requests, and account-related issues via phone and other communication channels. Researches and resolves customer concerns, provides information on banking products and services, and delivers solutions that meet customer needs. Responsible for maintaining a positive customer experience while adhering to established policies and procedures.

Key Responsibilities

• Respond to customer inquiries and service requests in a professional and timely manner.
• Resolve customer issues at first contact whenever possible.
• Provide information on accounts, products, services, and transactions.
• Investigate and resolve billing, payment, and account-related concerns.
• Process account maintenance requests and updates.
• Handle lost or stolen card reports and take appropriate action.
• Escalate complex issues when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer service standards.

Basic Qualifications

• High school diploma or equivalent.
• Typically 1+ year of customer service experience.
• Fluent in Swedish and English.
• Strong computer and multitasking skills.

Preferred Skills & Experience

• Knowledge of banking products, services, and customer support practices.
• Excellent telephone, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle challenging customer situations professionally.
• Proficiency in Microsoft Office applications.
• Strong organizational and time management skills.
• Ability to identify, resolve, and appropriately escalate issues.

Shift Pattern:

Monday - Friday: 8am - 4pm

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

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