Job Description

Information Technology Manager

Sutton, MA (On-Site)

Job overview

The IT Manager is responsible for overseeing all information technology systems and infrastructure within the facility. This role ensures the reliability, security, and efficiency of IT operations that support production, food safety, and business functions. The IT Manager will manage hardware, software, networks, and data systems while ensuring compliance with company policies, cybersecurity standards, and regulatory requirements. This role will report to the Director of Information Technology. Backup for the role is the Director.

Key responsibilities

• Manage and maintain all IT systems, including servers, networks, workstations, and production-related technology
• Ensure system uptime to support continuous plant operations and minimize downtime
• Provide technical support to office and production teams, including troubleshooting hardware and software issues
• Oversee ERP systems, inventory systems, and RF/scanning technology used in operations
• Maintain data integrity, backups, and disaster recovery processes
• Ensure cybersecurity protocols are in place and followed, including user access controls and system monitoring
• Support compliance with USDA, SQF, and internal audit requirements related to data systems and traceability
• Coordinate with vendors and third-party providers for system upgrades, maintenance, and support
• Manage IT projects, including system implementations, upgrades, and process improvements
• Develop and enforce IT policies, procedures, and best practices
• Train employees in system usage and IT-related procedures
• All other tasks as assigned

Education / Training

Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)

Related Experience/Requirements

Minimum of 5 years of progressive IT experience, preferably in a manufacturing or food processing environment

Qualifications

• Strong knowledge of network infrastructure, servers, and system administration
• Experience with ERP systems, inventory management systems, and RF technology
• Experience with cybersecurity practices, including user access controls, data protection, and system monitoring
• Understanding of cybersecurity best practices
• Ability to work independently and lead IT initiatives with minimal supervision
• Ability to troubleshoot and resolve technical issues in a fast-paced environment
• Availability to respond to after-hours system or operational issues as needed
• Ability to manage IT projects, vendors, and system implementations
• Strong communication and leadership skills

Physical Requirements

Ability to work in both office and production environments

Exposure to varying temperatures, including cold/refrigerated areas

Ability to walk the production floor as needed

Work in a cold refrigerated environment

Compensation & Benefit

Salary range: $120,000 – $125,000

• 401(k) with company match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• Employee Assistance Program
• Employee Discount Program
• Tuition Reimbursement
• Referral Bonus Program

Work Location: On-site – Sutton, MA 1590

Job Type: Full-time

*** EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/Gender Expression/National Origin/Protected Veteran/Disability Status***

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