Job Description

Join a Growing Team with a Great Culture!

Raleigh Mortgage Group, Inc. has been helping families finance homes across North Carolina since 2001. Based in Raleigh, NC, we’re a locally owned and operated mortgage brokerage known for providing personal service, strong lender relationships, and a smooth loan experience for our clients.

At RMG, we believe work should be both rewarding and enjoyable. We’ve built a supportive, team-oriented culture where people genuinely enjoy working together, helping clients, and celebrating wins as a team. If you’re looking for a stable company with growth opportunities, hands-on training, and a positive work environment, we’d love to meet you.

We’re looking for a full-time Loan Officer Assistant to support our busy mortgage team in our Raleigh office. This is a great opportunity for someone who enjoys working with people, staying organized, and being part of a fast-paced office environment.

No mortgage experience? No problem — we’re happy to train the right person! We’re looking for someone with a positive attitude, strong communication skills, and a willingness to learn.

In this role, you’ll help keep our loan process running smoothly by communicating with clients, organizing paperwork, scheduling appointments, and supporting our loan officers throughout the process.

• Answer inbound calls and direct leads to Loan Officers
• Follow up with clients using our client tracking system
• Help collect and organize loan documentation and paperwork
• Schedule appointments and assist with day-to-day office support
• Communicate with clients, underwriters, and team members to keep loans moving efficiently
• Answer questions and provide excellent customer service throughout the loan process
• Maintain organized and accurate records
• Process incoming mail and checks
• Assist with quarterly reports and administrative projects
• Help with mailers, thank-you notes, and other client appreciation efforts

• Friendly, professional, and comfortable talking on the phone
• Strong customer service and communication skills
• Organized, detail-oriented, and able to multitask
• Positive attitude and willingness to learn
• Ability to thrive in a team-oriented office environment
• Proficiency in Microsoft Office
• Previous experience in hospitality, customer service, or a professional office setting preferred
• High school diploma or equivalent required
• College degree in finance, banking, or a related field is a plus, but not required

• Supportive, upbeat, and team-focused culture
• Training provided — no mortgage experience required
• Opportunity for long-term growth and advancement
• Stable company with over 20 years in business
• Collaborative environment where your contributions matter
• Ongoing learning and development opportunities

Industry: Financial Services

Employment Type: Full-time

Location: Raleigh, NC (On-site)

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