Job Description
Montage Medical Group (MMG), a subsidiary of the Montage Health system, operating as a licensed community clinic following California Department of Public Health Title 22 statutes. MMG launched in 2009 with a clinic in Carmel and now serves Monterey County through several clinics located in Carmel, Marina and Monterey. MMG is a non-profit public service physician group with over 60 healthcare providers, seeing approximately 125,000 patient visits annually. We believe the primary motivators for healthcare workers are a deeply held yearning to make a difference, to find meaning in all life experiences – good and bad – an innate human need to be engaged with honorable and talented people doing important work so that, in the end, they could say, “I made a difference in people’s lives.”
Montage Medical Group operates multiple locations across the Monterey Peninsula. This role may be based at any of our clinic sites, including Monterey, Carmel, and Marina.
SUMMARY
Under the direct supervision of the Practice Manager, greet patients, answer phones, schedule appointments, check-in and discharge patients, collect copays and payments, and perform various clerical duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (“GED”); and at least three months (preferably six months) related experience ( e.g ., health care setting, customer service, etc .) and/or training; or equivalent combination of education and experience. Experience with medical terminology ( e.g ., CPT and ICD9 codes) and understanding of medical insurance process preferred and extremely helpful. Must understand or quickly learn about the differences between and among self-pay patients, insurance patients, Medicare patients, TriCare patients, workers’ compensation patients, and occupational medicine patients.
Must respond courteously, sympathetically and maturely to patient needs. Must be neat and professional in appearance . Detail oriented and well organized. Computer literate ( i.e ., be familiar with a PC and basic software, such as Microsoft Windows, Microsoft Word, etc.) Bilingual may be required. Must be able to work under pressure and in stressful situations and must be able to work quickly when business conditions warrant.
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