Job Description

About the Role:

The Parts Manager at Buick GMC of Muncie plays a pivotal role in ensuring the seamless operation of the parts department, directly impacting the efficiency of the service department and overall customer satisfaction. This position is responsible for overseeing the procurement, inventory management, and distribution of automotive parts and tires, ensuring that the right parts are available when needed to support vehicle maintenance and repair. The Parts Manager leads a team that manages the parts counter, providing expert guidance and support to both internal service technicians and external customers. By maintaining strong relationships with suppliers and monitoring market trends in the automotive aftermarket, the Parts Manager ensures competitive pricing and availability of high-quality spare parts. Ultimately, this role drives operational excellence and profitability through effective parts inventory control and exceptional service delivery.

Minimum Qualifications:

• High school diploma or equivalent; additional education in business or automotive technology is a plus.
• Proven experience in parts counter operations and inventory management within the automotive aftermarket industry.
• Strong knowledge of automotive parts, tires, and maintenance procedures.
• Demonstrated ability to manage and lead a team effectively.
• Proficiency with inventory management software, Google Sheets, and Microsoft Office applications.

Preferred Qualifications:

• Experience in Automotive Technology, or related field.
• Experience working in a dealership environment, particularly within a service department.
• Familiarity with OEM parts and aftermarket product lines.
• Certification in automotive parts management or related professional credentials.
• Strong negotiation skills and experience managing vendor relationships.

Responsibilities:

• Manage daily operations of the parts department, including inventory control, ordering, and receiving automotive parts and tires.
• Supervise and train parts counter staff to deliver knowledgeable and efficient customer service to both internal and external clients.
• Collaborate closely with the service department to forecast parts demand and ensure timely availability for vehicle maintenance and repairs.
• Maintain accurate records of parts inventory, sales, and returns, utilizing inventory management systems to optimize stock levels and reduce shrinkage.
• Develop and maintain strong vendor relationships to negotiate pricing, terms, and delivery schedules that benefit the dealership.
• Analyze parts department performance metrics and implement strategies to improve operational efficiency and profitability.
• Ensure compliance with all safety, regulatory, and company policies related to parts handling and storage.

Skills:

The required skills such as parts counter expertise and inventory management are essential for accurately tracking and supplying automotive parts to meet service demands efficiently. Operations management skills enable the Parts Manager to oversee daily workflows, optimize processes, and lead the team effectively to achieve departmental goals. Knowledge of the automotive aftermarket and spare parts ensures the manager can make informed purchasing decisions and maintain a competitive parts inventory. Skills in automotive maintenance and tires help in understanding the technical requirements of parts needed for various vehicle repairs, facilitating better communication with the service department. Together, these skills support the Parts Manager in delivering exceptional service, maintaining operational excellence, and driving profitability within the parts department.

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