Job Description
OverviewImperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services to Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more for over 25+ years. Now over 1,000 employees strong, and with consistent double-digit sales growth year over year, Imperial Cleaning is well-positioned to continue its growth.A central pillar of our success is effective and frequent communication with our customers to ensure that we meet their needs and achieve the highest level of customer satisfaction. We take great pride in our work and respond with a sense of urgency to resolve any issue that may arise. Our strong commitment to service excellence has enabled us to become an elite service provider for the retail luxury brand sector and we have the highest customer retention rate in our industry, over 4x the industry average.Should you come to work at Imperial, you will find that we encourage input and creativity from employees at every level within our organization to improve and move our business forward. We welcome new employees to our growing family and team. When you join Imperial Cleaning you become part of a great family culture. At Imperial, we know that our people are our greatest asset and we take great care to find highly qualified candidates that share our commitment to growth and excellence.Imperial Cleaning is an equal opportunity employer. We offer competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment. Our location: 151 Dixon Ave, Amityville is an upscale, professional building just off the 110 corridor - walking distance from the train station and town.Job DescriptionKey Responsibilities:Establish and maintain excellent client relationships, ensuring a deep understanding of their needs and expectations. Translating this to all team members to ensure alignment.Oversee regional payroll entry and adherence.Keep regional account spreadsheet up to date, auditing for errors.Perform QTRLY location inspections and monthly touch bases sure compliance with company standards and SLAs.Report inspection deficiencies and resolve within the SLA timeframe.Ensure employee policy compliance including but not limited to: eHub, required trainings, dress code, and other policies references within handbook.Conduct client walk-throughs and supply proposals to prospective clients: scout new opportunities and upsell when possible.Track and ensure that periodic services have been scheduled and completed, and address customer complaints promptly and efficiently.Manage and minimize overtime within the assigned region and notify HR/Payroll and Operations of all staffing changes.Be on-call for emergency situations/calls - evenings and weekends. Manage the profitability of all service locations within the assigned region, aiming to maintain or grow profitability where possible; Manage expenses within budget. Provide insight during P&L reviews.Escalate any client issues to senior leadership for awareness.Contribute and participate in client business reviews.Train and mentor team members, identifying high performers.Conduct performance reviews.Delegation of tasks relating to DMs or Area Sups.Ability to maintain multiple types of communication streams.Responsible for overseeing screening, hiring, and onboarding in region.Ensuring progressive discipline policy is adhered to.Key Requirements:A proven track record of success in managing and leading teams within the commercial cleaning industry.Detail-oriented and possessing strong communication skills (email, phone).Results-oriented, with the ability to resolve challenges and emergencies at a moment's notice.Ability to handle multiple projects simultaneously.Customer -focused with a can-do approach to problem-solving.Knowledge of administrative and clerical procedures.Working knowledge of email, spreadsheets, smartphones, and relevant software applications.Clean DMV record & license.Strong unwavering ability to use technology.Applicants must be 18 years of age or older to be considered for employment.
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