Overview Build Your Future! Come join our thriving team as a Remote Customer Service Representative. We are seeking ambitious, self‑motivated and driven people for a rewarding career in the customer service arena. This is a work‑from‑home position. Company‑issued equipment will be provided. Equipment policies and procedures will be shared during interview and onboarding. After submitting your application, you will receive an email with an online assessment on Harver. Completing this assessment is required for prompt consideration. Remote/work‑from‑home. Compensation: $16.00/hour. Paid training starts on Monday, April 27, 2026. Training hours: Monday‑Friday, 9am‑6pm EST. Hours of operation after training: Monday‑Friday, 7am‑7pm EST. During training a set work schedule will be assigned. Benefits Work from home Paid training Team‑oriented work environment Growth opportunity Comprehensive benefits package including medical, dental and vision, 401(k) retirement plan with employer matching, paid time off and paid holidays Responsibilities In This Role, You Will: Answer inbound calls regarding Billing inquiries Disconnect/Reconnect Payment Arrangements Budget Billings Make payments Process trouble and outage orders Move In/Out Service Assist with My Account (Online Accounts) Qualifications Ideal Candidate Qualifications: Must have great attendance Computer navigation skills Must be able to type minimally 35‑40 WPM Great communication skills Camera required to be on during training from start to end of each shift (not including breaks and lunches) Flexible as shifts vary from 7am‑7pm EST (shifts will be assigned during the last 2 weeks of training) Open to working overtime when a major storm impacts our service territory, requiring long hours including evenings and weekends Adhere to break and lunch schedules as assigned Must be comfortable utilizing different systems and multiple screens For Remote Positions, the minimum internet speed requirements are: Broadband internet connection (no DSL or dial‑up) Hard‑wired connection required (no Wi‑Fi or hotspots) Speed test results: 25 Mbps download, 20 Mbps upload This job description is not an exclusive or exhaustive list of all job functions a team member may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet business needs. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. #J-18808-Ljbffr
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