Remote Customer Service Representative Job at RemoteOnline, United States

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  • RemoteOnline
  • United States

Job Description

Remote Customer Service Representative New York, New York, United States
Full Job Description Looking for work? Join the many customer service reps that currently work with us, most even do so from the comfort of their own home! We are looking for customer service reps with a passion to provide amazing customer service.
Full-Time hours Customer Service Data Entry Position Available now Paid Training
Responsibilities
Manage incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
Dental insurance
Flexible schedule
Paid time off
Paid training
Vision insurance
Work from home
Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Overtime
Self-determined schedule
Weekend availability
Work Location: Remote
Or refer someone

Job Tags

Hourly pay, Full time, Remote work, Monday to Friday, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift

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