Job Description

Customer Service Representative

Pay: $17.75/hour

Start Date: August 30, 2026

Job Type: Contract-to-hire

Location: San Antonio, TX (On-site to start)

Launch your career with paid training and a path to full-time remote work

If you enjoy helping people, solving problems, and working with technology, this is a strong opportunity to build your customer support career. You’ll start in a structured, fully on-site training and onboarding environment designed to set you up for success.

This is a contract-to-hire opportunity , meaning you’ll begin on contract for the first 4 months , and upon successful conversion to a full-time employee , you’ll become eligible to work remotely .

Why this opportunity stands out

• $17.75/hour starting pay
• Structured paid training to help you succeed from day one
• Clear path to full-time employment
• Remote work eligibility after conversion
• Opportunity to grow your experience in customer service, technical troubleshooting, and multi-channel support

What you’ll do

• Support customers through phone and chat
• Assist with account management, billing questions, content inquiries, and basic site/app navigation
• Troubleshoot common issues related to streaming services, devices, and network functionality
• Recommend products and services during customer interactions
• Deliver a professional, consistent experience across multiple systems and customer needs
• Document customer issues clearly and accurately
• Take ownership of each case from first contact through resolution

Training & schedule

Your onboarding is designed to help you build confidence and succeed in the role:

• Classroom training: Monday through Friday, 8:30 AM – 5:30 PM , for the first 3 to 4 weeks
• On-the-job training: Monday through Friday, 12:00 PM – 9:00 PM , for approximately 8 to 10 weeks
• After training, most schedules begin in the afternoon and end by 9:00 PM

Work arrangement

• Fully on-site for the initial 4-month contract period
• After successful conversion to full-time employee status , team members become eligible to work remotely
• Weekend and holiday availability is required based on business needs

What we’re looking for

We’re looking for people who are dependable, adaptable, and committed to delivering a great customer experience.

Qualifications

• High school diploma or GED
• At least 1 year of customer service experience
• Comfortable using Windows , Microsoft Excel , Microsoft Word , and Google Docs
• Strong written and verbal communication skills
• Strong typing, phone, and computer navigation skills
• Excellent written communication, including grammar, spelling, and punctuation
• Strong comprehension and documentation skills
• Ability to navigate internet, email, and instant messaging tools
• Familiarity with digital streaming services and common streaming devices
• Strong time management skills and accountability
• Ability to adjust quickly and manage changing priorities
• Reliable transportation
• Ability to work on-site in San Antonio during the contract period and live within 30 miles of the office

Preferred

• Call center experience
• Tier 1 customer support or help desk support experience

Apply today

If you’re looking for a customer support role with paid training , career growth , and a clear path to full-time remote eligibility , this could be a great next step.

This is a Contract to Hire position based out of San Antonio, TX.

The pay range for this position is $17.75 - $17.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Antonio,TX.

This position is anticipated to close on Jul 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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